Cancellation policy / Right of withdrawal

Your cancellation period is 14 days from the day on which you or a third party other than the carrier designated by you takes possession of the goods. You have the right to cancel this contract within this period without giving any reason . To exercise your right of cancellation, you simply need to contact our customer support and inform them of your decision to cancel this contract. You can do this by simply sending a message to support via the customer center . To do so, click on the message center after logging into the customer center. You can then send a message to support under "Create new message." We ask you to select "Cancellation" as the ticket subject. This way, we can correctly assign your message directly. To comply with the cancellation period, it is sufficient that you send the message concerning the exercise of the right of cancellation before the expiry of the cancellation period.

Consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within 14 days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will we charge you a fee for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods promptly and in any event no later than fourteen days from the date on which you notified us that you have canceled this contract. The deadline is met if you send the goods before the expiry of the 14-day period. Returning the goods is free of charge . You only have to pay for any loss of value of the goods if this loss of value is due to handling by you that is not necessary to check the quality, properties, and functioning of the goods.

Frequently Asked Questions

When does my right of withdrawal not apply?

The right of withdrawal does not apply to distance contracts

• which we conclude with entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB).
• for the supply of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
• for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded,
• for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery,
• for the delivery of goods if, after delivery, they have been inseparably mixed with other goods due to their nature,
• for the supply of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery,
• for the delivery of newspapers, magazines or illustrated magazines with the exception of subscription contracts,
• for the supply of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can only be delivered 30 days after conclusion of the contract at the earliest and whose current value depends on fluctuations in the market over which the trader has no influence