With shipment tracking, you can keep an eye on your order at all times and easily find out where your package is currently located. Tracking not only allows you to check the current status, but also see the estimated delivery time.
And with some suppliers, you can even adjust the delivery date or location to suit your needs using the shipment information.
To do this, you'll need both the tracking number and information about which parcel service will deliver your order. With this information, you can easily access the tracking information for the respective courier and check the status of your order.
Frequently Asked Questions
How do I get the tracking number?
Once you've completed your order in the ApoNatura shop, you'll receive a shipping notification containing the tracking number. You can also view the individual tracking numbers at any time in your "Order Overview" in the Customer Center.
Will my package arrive today?
Depending on the shipping provider, the tracking status may answer this question. If you see one of the following status messages by 11:00 a.m., you can usually expect same-day delivery.
- DHL – The shipment has been loaded into the delivery vehicle
- DHL Express – In delivery by courier
- Hermes – The shipment is in transit
- DPD – In delivery
- UPS – Destination scan or delivery is being prepared today
- UPS – Destination scan or delivery is being prepared today
Our shipping partner is DHL, but for the sake of completeness we have also included information for the other providers.
Do the same points apply to international shipments?
The same rules for tracking your orders essentially apply to international shipping . However, tracking your shipment is a little more difficult here, especially if the order is being shipped via multiple parcel services. Each parcel service operates its own tracking system.
The following applies here: The most reliable and accurate tracking is always the country in which the package is currently located.