Did you click the wrong button or later realize you no longer want the item? At ApoNatura, you have the option of easily canceling your order.
To successfully cancel your order, we have a step-by-step guide for you:
- Log in to the ApoNatura customer center using your personal access data.
- Here you can open your "Order Overview." There you will find all your orders.
- Find the order you want to cancel and click the "Request Cancellation" button.
- A window will appear in which you must confirm your wish to cancel your order.
- Your cancellation is only in process and you can monitor its status via the Customer Center.
To cancel an order, your order must not have been processed and shipped yet. Once we've shipped your order, you can no longer cancel it.
Frequently Asked Questions
Can I cancel individual items from an order?
Yes. In the "Order Overview" section of the ApoNatura Customer Center, you can also cancel individual items, provided they have not yet been shipped.
Why can't I find the "Request cancellation" button anymore?
This happens if your order has already been finalized and is already on its way to you. In this case, you would need to return the item to our logistics partner via a complaint and return process after receiving it.
What do I do if I accidentally canceled my order?
Since you've already initiated the cancellation process, unfortunately, we can't do anything in this case. The best option is to simply place your order again.
Can an order be canceled without my intervention?
This is also possible, but it happens quite rarely. If, for example, an item is out of stock for an extended period of time or is no longer available at all, our system will cancel your order. However, you won't be stuck with any costs. These will be refunded.
Will I incur any costs if I cancel an order?
No. If a cancellation is submitted in a timely manner, there will be no additional costs for you.
When will I receive a refund for my cancellation?
Please note that refunding your payment in the event of a cancellation may take up to 10 days. For information on how to get your refund and more information, see Refunds .