Ordering, Shipping & Delivery

To see exactly when your order will arrive and where it is currently located, we recommend using your tracking number to obtain information via DHL's tracking service . This will reliably provide you with all the information you need.

Our delivery area includes shipping to Germany, Austria, and Switzerland. You can find all further information here: International Shipping .

Yes. Customs fees may apply for deliveries to Switzerland. You can find further information and frequently asked questions here: Shipping costs .

This depends on the final value of your order and where your shipment is going. For example, we offer free shipping to Germany for orders over €49.00. Different rules apply for deliveries to Switzerland or Austria. You can find all information and prices on this topic here: Shipping Costs .

Do you want to check your order status You can obtain this information via the ApoNatura Online Customer Center. Simply log in with your personal login details and view the "Order Overview" section.

If your package has not arrived or been delivered yet, you can follow these steps:

1. Check order status – You can check the status of your order in our customer center.
2. Shipment tracking – If you have a tracking number from our shipping service provider DHL, you can check their website to see where your package is currently located.
3. Check your email account – You should always check your email account for messages from us or the supplier. If there are any delivery delays, you will usually be notified via this channel.
4. Contact Support – If you haven't found a solution after completing all of these steps, you can contact our support team via our customer center. We'll be happy to help!

Note : Please wait at least 5 days after ordering the goods before taking this step.

First, you can cancel your order if we haven't already shipped it and then place a new order with the correct shipping address. If the order can no longer be canceled, you can request delivery to a different address from DHL using the tracking number.

Of course, you can shop securely at ApoNatura even without a customer account. You have the option of placing an order as a guest. All you need to do is provide us with your delivery information during the ordering process. A customer account will, of course, help you with things like checking your order status, viewing your order overview, and much more.

If you would like to create an account with ApoNatura, you can find out more under Create customer account how it works.