Do you have questions about your order, returns, payment methods, or the ApoNatura online shop itself? You're guaranteed to find the answers you need quickly in our FAQs!
We've compiled a clear list of all the topics and frequently asked questions on this page. This way, we can help you as quickly as possible, and you can find a solution to your problem in just a few clicks.
Ordering, Shipping & Delivery
- What are the shipping options and delivery times in the ApoNatura online shop?
- How much are the shipping costs to Germany and abroad?
- Where can I check my order status ?
- How does shipment tracking work at ApoNatura?
- What are the rules for international shipping ?
- How and where can I print my invoice ?
- Can I change my delivery address ?
» Here you will find all further information about ordering, shipping & delivery
Return & Refund
- How do complaints and returns work?
- How and where can I cancel my orders ?
- What do I need to know about return conditions and return deadlines ?
- Do I have to pay return shipping costs myself?
- Is it possible to request an exchange of my goods from ApoNatura?
- Can I check my refunds and when do I usually receive them?
» Here you can find all further information about returns and refunds
Payment & Payment Methods
- Is it possible to order from ApoNatura on account ?
- Can I pay my bill via PayPal ?
- How do I pay for my order with a credit card ?
- Is it also possible to pay via Sofort Banking (Klarna)?
- Does ApoNatura also offer the option of Giropay ?
- Is it possible for customers from Austria to pay via EPS ?
- Where and how can I redeem a discount code and voucher ?
» Here you can find all further information about payment and payment methods
Contact & Customer Support
- What is the address of ApoNatura?
- Is there a telephone number for an ApoNatura telephone service?
- Is it possible to contact ApoNatura via email ?
» Here you can find all further information about contact & customer support
My customer account
- Where can I find the customer account login ?
- How exactly can I create my own customer account ?
- Is it possible to change my contact details ?
- What can I do if I forget my password ?
- What do I have to do if I want to delete my customer account ?
» Here you can find all further information about My Customer Account