Would you like to return or cancel an item? ApoNatura has specific return policies and deadlines for this. However, these differ slightly between complaints and returns and cancellations.
Below we briefly explain the differences:
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Complaints & Returns
- Return period – A complaint must be submitted within 30 days of the goods being shipped.
- Return Policy – If you received an incorrect item, or if you received a faulty, damaged, or defective item, you can file a complaint or return it. You can find out exactly how to do this here: Complaints & Returns .
- IMPORTANT : Returns without an ApoNatura return slip will be refused, as our logistics partner cannot match the shipment to your order. We cannot guarantee against loss of goods. Therefore, please always use the ApoNatura return slip available through the customer service center .
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cancellation
- Return policy – The item you wish to cancel must not have already been shipped. Only then can you cancel the order. You can find out exactly how to do this here: Canceling an order .
Frequently Asked Questions
Are there any exceptions to these return policies?
Yes. Certain products, such as medical devices, may be exempt from the return policy. However, if this is the case, this will always be indicated in the individual item description.
What about complaints or returns of promotions with free items?
Promotions with free items include product combinations/constellations. Please note that one or more products you receive for free as part of a promotion must also be returned to our logistics partner. This means the entire product combination must be returned. For partial returns, the purchase price will always be refunded pro rata.
Is it possible for me to exchange B-stock?
No, that's not possible. As with almost all online shops, we also exclude B-stock items from exchange and return.
Can I return opened products?
We at ApoNatura also accept returns of opened products, such as dietary supplements, within 30 days if you are dissatisfied or the product is defective.
Can I return an item after the 30-day period?
No. We only grant each customer a period of 30 days from the date the goods are shipped within which they can complain about the order.
When will I get my money back if I return an item?
We always strive to process your orders as quickly as possible. This usually takes a maximum of 14 days after we receive the returned goods. For more information, click here: Refunds .
How do returns and refunds work for Black Week orders, for example?
If you are not satisfied with your order, you can of course return it to our logistics partner free of charge. Please return the entire product configuration, including any free items. For partial returns, a partial refund of the purchase price will be issued. Customer support will be happy to assist you with any questions you may have.