If you have created a personal ApoNatura customer account with us, you will benefit from a whole range of advantages. These go beyond a simplified ordering process and are continually being improved by us.
For example, you'll find your "order overview" there, with all your past and current orders placed in the ApoNatura shop. Your customer account also allows you to quickly and easily check the current status of your order and retrieve old invoices and return labels. Your customer account is also your first point of contact if you want to cancel orders or file a complaint.
And you can find out more about the following specific topics with just one click:
Frequently Asked Questions
How do I register as a new customer in the ApoNatura customer center?
Every customer who has placed an order with us can request their access data and log in with just a few clicks. You can find details on how to do this, as well as all further information and frequently asked questions on the topic, under Create a Customer Account and Customer Account Login .
Can I create my customer account without placing an order?
No, that's not currently possible. Before you can request your login details, we must have received an order with the corresponding email address. However, as we are constantly working on improving our shop, we will soon offer you the option to register with us as usual without placing an order.
Am I automatically subscribed to the ApoNatura newsletter once I have created my customer account?
No. If you place an order in the ApoNatura shop, you can subscribe to the newsletter by clicking the box. There you'll receive all the latest information about the shop, and we'll regularly provide you with discount codes. If you want to subscribe to the newsletter outside of an order, click here to subscribe to the newsletter .
How can I change my contact details?
You can find out exactly how to change your data such as name, address, delivery or billing address under Change contact details .
What can I do if I forget my password?
Lost your password or deleted the email with your login information? No problem! We have a solution. Learn how to do it here: Forgotten password .
What do I do if I have forgotten the email address for my customer account?
In the customer center, you'll find a troubleshooting link at the bottom of "Login Issues." There, you'll be asked to provide your contact information and a possible callback time. Our technicians will then contact you and resolve the issue.
If you entered an incorrect email address when placing an order, you can get help from our customer support using exactly the same procedure.
How exactly do I proceed if I want to delete my customer account?
Under Delete customer account you will find out step by step how to do this.